Refund Policy

Last updated: August 6, 2025

Overview

This Refund Policy outlines the terms and conditions under which Grivexlogicxy may issue refunds for services purchased through our platform. By purchasing our services, you acknowledge that you have read, understood, and agree to be bound by this policy.

Mentorship Services

Monthly Subscription Plans

Monthly mentorship subscriptions are billed on a recurring basis. Refunds for monthly subscriptions are handled as follows:

Refunds may be requested within 7 days of the initial subscription purchase if no mentorship sessions have been conducted
Once a mentorship session has taken place, the subscription is considered activated and non-refundable for that billing period
You may cancel your subscription at any time, but cancellation does not entitle you to a refund for the current billing period
Upon cancellation, you retain access to services until the end of the current billing period

Long-Term Mentorship Programs

For multi-month or fixed-term mentorship programs purchased as a single package:

Full refunds are available within 14 days of purchase if no sessions have been conducted
Partial refunds may be considered on a case-by-case basis if less than 25% of scheduled sessions have been completed
After 25% of sessions have been completed, the program is considered substantially delivered and is non-refundable
Unused sessions do not automatically qualify for refunds unless exceptional circumstances apply

One-Time Consultations

Single session consultations and one-time advisory services:

May be refunded in full if cancelled at least 48 hours before the scheduled session time
Cancellations made less than 48 hours before the session are non-refundable
No-shows without prior notification are non-refundable
If the mentor cancels the session, a full refund or rescheduling option will be provided

Custom Development Services

Project Deposits

Initial deposits paid to secure custom software development projects:

Deposits are refundable within 7 days of payment if project work has not commenced
Once project planning, design, or development work begins, deposits become non-refundable
Deposits may be applied to project costs or retained as a cancellation fee depending on project stage

Milestone-Based Projects

For development projects structured with milestone payments:

Payments for completed and accepted milestones are non-refundable
If a milestone is rejected due to non-conformance with specifications, work will be revised at no additional cost
Advance payments for upcoming milestones may be refunded if project is cancelled before work on that milestone begins
Cancellation of projects after work has commenced may result in partial refunds based on work completed

Fixed-Price Projects

For projects quoted and sold at a fixed total price:

Refunds are calculated based on the percentage of work completed at the time of cancellation
Completed deliverables that have been accepted are non-refundable
Work in progress will be assessed and charged proportionally
Any refund will be the original payment minus the value of completed work and a cancellation fee not exceeding 15% of the remaining balance

Digital Products and Resources

Downloadable Content

Templates, guides, courses, and other digital downloads:

Refundable within 14 days of purchase if the content has not been downloaded or accessed
Once downloaded or accessed, digital products are non-refundable due to their nature
Technical issues preventing access will be resolved through support; if unresolvable, a full refund will be issued

Online Courses and Training

Self-paced or instructor-led online training programs:

Refunds available within 14 days of purchase if less than 20% of course content has been accessed
After 20% of content is accessed, courses are non-refundable
Technical issues will be addressed through support channels before refund consideration

Refund Request Process

How to Request a Refund

To request a refund, you must:

Submit a written refund request to [email protected]
Include your name, contact information, and order or invoice number
Provide a clear explanation of the reason for the refund request
Submit your request within the applicable refund eligibility period

Processing Timeline

Refund requests will be reviewed and processed according to the following timeline:

Initial response to refund requests within 3 business days
Refund decision communicated within 7 business days of request
Approved refunds processed within 10 business days of approval
Refunds issued to the original payment method used for purchase
Bank or payment processor may require additional time to reflect the refund in your account

Exceptions and Special Circumstances

Service Quality Issues

If you believe services provided did not meet the agreed-upon standards:

Contact us immediately to report quality concerns
We will investigate and attempt to remedy the situation through additional support or corrective action
If resolution is not possible, a partial or full refund may be granted at our discretion

Technical Failures

In cases where technical issues prevent service delivery:

We will make reasonable efforts to resolve technical problems promptly
If issues cannot be resolved within a reasonable timeframe, affected services will be refunded proportionally
Platform downtime beyond our control does not automatically qualify for refunds but will be addressed on a case-by-case basis

Force Majeure

Events beyond our reasonable control that prevent service delivery may affect refund eligibility. We will work with affected clients to find equitable solutions, which may include refunds, credits, or rescheduling.

Non-Refundable Items

The following are expressly non-refundable under all circumstances:

Services fully rendered and accepted by the client
Customized or personalized work created specifically for the client
Third-party costs incurred on behalf of the client
Administrative or processing fees
Services purchased at a promotional or discounted rate, unless otherwise stated

Chargebacks and Disputes

If you initiate a chargeback or payment dispute with your bank or payment provider:

We request that you contact us directly before pursuing a chargeback
Chargebacks may result in immediate suspension of services and account access
We reserve the right to dispute unwarranted chargebacks with appropriate documentation
Resolution through our refund process is preferred and typically faster than chargeback procedures

Modifications to Services

Changes to service scope or deliverables during project execution:

Mutually agreed modifications may affect pricing and payment terms
Additional work beyond original scope will be quoted and requires approval before proceeding
Reduction in scope does not automatically entitle clients to refunds for work already completed
Significant scope changes may require new agreements and payment arrangements

Contact Information

For questions about this Refund Policy or to request a refund, please contact us:

Email: [email protected]
Phone: +48722083946
Address: ul. PŁASZOWSKA 21, 30-713 KRAKÓW, Polska

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of services after changes are posted constitutes acceptance of the modified policy. Material changes will be communicated to active clients via email when practicable.

Governing Terms

This Refund Policy is part of and subject to our Terms of Service. In the event of any conflict between this policy and the Terms of Service, the Terms of Service shall prevail. All refund decisions are made at the sole discretion of Grivexlogicxy, exercised reasonably and in good faith.